On paper it sounds incredibly simple, yet combining all elements into a coherent whole requires thoughtful planning, careful execution, daily habits, lots of listening and adjusting as required. We provide Business Startegy, Lean tools, Lean leadership and Lean Coaching in NI. The outcomes of aligning people behind a clear purpose and strategy in which they believe, combined with the competencies and systems to execute them are staggering:
Sustainable People Performance partners with you on your journey to Operational Excellence, creating and executing a plan tailored to your business’ unique position and needs. Drawing on over 15 years’ experience of implementing Operational Excellence in organisations of all sizes, and across a range of sectors, we will use a coaching and mentoring approach, coupled with lots of common-sense to help you achieve outstanding results.
“Caroline has been a complete pleasure to work with and learn from. Her consulting approach is to coach, rather than direct... Caroline has great patience and also a great way with people... She couples a comprehensive grasp of theory and concepts - in continuous improvement, learning and development, and HR topics, amongst others - with deep practical experience and a 'keep it simple' approach. She has coached and guided us through huge levels of improvement in the last 18 months.” Nuala O’Hagan, Rabobank
Knowing where you want to go, or ‘beginning with the end in mind’ as Stephen Covey termed it in his acclaimed book, ‘The Seven Habits of Highly Effective People’, is absolutely vital if you want to ensure that you are using all of your resources effectively and efficiently.
Make an enquiryYou would never dream of starting a race without knowing how far you had to go, or what route to follow, yet many businesses do just that every day – they are so busy doing that they don’t make the time to step back and plan forward.
At Sustainable People Performance, we believe that strategy isn’t something which you devise solely with a Senior Team as a one-off event, rather, it’s an iterative process which should involve as many people in the organisation as possible.
Involving employees in where you want to go and why you want to go there, lets them be involved in the how, and identify critical success factors. It also lets you celebrate success, and make adjustments as you go. “Organizations do better when everyone is rowing in the same direction” Jim Collins, Built to Last.
“Caroline has had - and is having - a significant impact on our organisation's strategic development.” Ken Nelson, CEO of LEDCOM and Chairman of IntertradeIreland
There is a myriad of different Lean tools, with lots of different names – kaizen, continuous improvement, PDCA cycle, visual management, team huddles, problem solving, process mapping, the 8 wastes, 5S…. The list goes on and on. At Sustainable People Performance, we focus less on the tools and more on the outcomes you want to achieve. That helps us to create a bespoke approach for your organisation, drawing on industry best practice and extensive first-hand experience to achieve exceptional results.
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Leadership is absolutely crucial to the success of Lean and is often forgotten in the focus on implementing Lean tools. David Mann calls Leadership the “missing link in Lean” – how the leaders behave, and what they do will either support, or undermine the culture change you are trying to create. At Sustainable People Performance we work with leaders; teaching, coaching and mentoring to give them the knowledge and skills, supported by lots of practice to lead Lean in their organisation. We model Lean Leadership as we work with you to transform your organisation into one of Operational Excellence; Lean Leadership is what makes the difference between Lean initiatives which are sustainable, and those which start well and then falter.
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Lean Coaching involves working with those leading Lean in their organisation to role model continuous improvement at a personal and business level.
Make an enquiryAt Sustainable People Performance we use a unique blend of coaching and mentoring to help you discover more about your personal leadership style, and how you are leading Lean in your organisation. We use renowned psychometric tools, such as Insights and EQ-i 2.0, and draw on our extensive personal experience of leading Lean transformation projects, by coaching Lean Leaders to ensure sustainable success.
Owen Eastwood, All Blacks
I personally observed the improvement in Factory efficiency as her efforts came to fruition. She easily communicates at all levels of an organization and is at home on the factory floor or in the Boardroom.